-
What is the Payment?
Usually, we accept T/T as below: 30% advance deposit before production, and the 70% Balance should be paid before shipment. But we also accept L/C at sight.
-
What about the lead time?
Sample order : 3-7 work days
Mass order:Based on order quantities, 30-45 days after 30% deposit received and package design draft confirmed.
-
Is there an MoQ limit if buy led lights?
Normal MOQ1000pc per item. Small batches and large orders can be made, factory direct sales, and reasonable prices.
-
How to ship? And how long does it take to transport?
Ship as per your request by air or by sea. By air, it can be DHL/UPS/FedEx/TNT. By sea, it can be FCL/LCL.
Our main modes of transportation are air and ocean, the shipping time will be 3-7 days for air or 25-35 days for ocean.
-
How to deal with the faulty?
Firstly, Our products are produced in a strict quality control system and the defective rate will be less than 1%.
Secondly, during the guarantee period, we will send new lights with new orders for small quantities.
For defective batch products, we will repair them and resend them to you or we can discuss the solution including re-call according to the real situation.
-
How do you solve the quailty complaint from customers?
What's the warranty under normal use during the warranty period any defects happen, kindly please send us the pictures or videos, so that our engineers can analyze what happened. If it is confirmed that it is a product quality issue, customers can be compensated accordingly. And we will identify the problem and prevent it happening again in future orders.